A special issue of the New England Journal of Public Policy (Vol. 34, Issue 1, Spring/Summer 2022) featured essays on the topic of the Future of Work which were solicited by the American Federation of Teachers for a conference on the subject it jointly hosted with the Massachusetts Institute of Technology and the Albert Shanker Institute on July 13, 2022. This is the seventh of these essays.
Digitalization is already a sweeping force throughout private and public spaces, and public services are on the forefront of this new frontier. Unfortunately, this has not been an easy process, with rights being violated and harm being caused. In “Reshaping the Digitization in Public Services,” Christina Colclough, founder of the Why Not Lab, discusses the measures needed to protect human rights and put in place safeguards to ensure digitization proceeds in a manner that benefits everyone.